Terms

This page summarizes the Broch Software Subscription Agreement (version 2026-10-03) between your organization and Broch, LLC. An admin in your deployment accepts it in-app when starting a trial or subscribing. Where this summary and the agreement differ, the agreement controls.

Jump to: The License — Subscription & Billing — Trials — Usage Reporting — Ownership & Confidentiality — Warranty & Liability — Changes & Termination — Broch-Hosted Trial Terms.

The License

Broch is software you deploy on your own infrastructure. While your subscription is active, Broch, LLC grants your organization a non-exclusive, non-transferable license to run it for your internal business operations, for the number of active users your subscription covers. Your contractors may use it on your behalf if they are bound by confidentiality, and you stay responsible for them.

You may not copy, modify, or redistribute the software, reverse-engineer it, resell, sublicense, or offer it as a service to third parties, use it to build a competing product, benchmark it competitively without our written consent, remove its proprietary notices, or circumvent license, seat, or usage enforcement. License keys are tied to your subscription and can't be shared with unaffiliated organizations.

Subscription & Billing

Self-hosted Broch is licensed per active user, per month, at the price shown on our pricing page and confirmed at checkout. No per-tunnel metering, no overage charges.

• Active users: An active user, which the agreement calls a seat, is a person who opens a tunnel in a calendar month (UTC), counted by their identity-provider sign-in. Signing in or administering the deployment doesn't count. Once counted, a person stays counted for the rest of the month. Each product is counted separately: a person who uses both counts once in each.
• Your active-user limit: Once a month's count reaches the number you pay for, tunnels for anyone not yet counted are refused until the next month or until you add more. People already counted keep working. The limit covers your whole organization, however many deployments you run. You pay for your limit, not for the month's actual count.
• Billing: Monthly, in advance, on the 1st of each month, charged to your card through Stripe (at payment.broch.io). Keep a valid card on file. Broch, LLC never stores your card number. Prices exclude taxes; you pay any taxes that apply.
• Subscribing without a trial: Your first charge is prorated to the next 1st of the month. If that prorated charge could come to less than $1, a one-time $1 charge is added to your first invoice, on top of the prorated amount.
• Changing your limit: From the admin UI in your deployment, except during a trial. Adding takes effect immediately and is charged prorated for the rest of the current billing period. Removing takes effect at the next billing date; the current period is not refunded except where required by law.
• Cancellation: Cancel anytime, with no notice period, from Manage Billing in your deployment's admin UI, or by written notice to [email protected], effective when we confirm receipt. Your subscription runs to the end of the current billing period and does not renew. That period is not refunded except where the agreement or the law requires it.
• Price changes: We tell you before any price change takes effect, and a new price applies only from the next billing period after that notice. An increase of more than 7% gets at least 60 days' written notice.
• Our right not to renew: We can end a monthly subscription by written notice, effective at the end of the first billing period that ends at least 30 days later.

If a payment fails, your deployment keeps running on its current license key for a grace period after your last paid period or trial ends (see Licensing). After that, tunnels stop, including open ones, until payment is received. If it is still unpaid after Stripe stops retrying, we may cancel the subscription. Your data and deployment stay on your infrastructure throughout.

Trials

There are two trials, and they are different things:

• Self-hosted trial — until the 1st of the month, at least 15 days. The real product, on your own infrastructure, free for up to 10 active users per product. Start it from inside your running deployment. It ends at 00:00 UTC on the first 1st of the month that falls more than 15 days after you start the trial checkout, and becomes a paid monthly subscription. A card is required upfront and is first charged on that 1st, unless you cancel first. The price confirmed when you started holds for at least the first paid month. One trial per organization, for new customers only, and it requires a work email address. The Subscription Agreement covers this trial.
• Broch-hosted trial — 60 days, no card. A shared Broch server we operate at trial.broch.io, for evaluating tunneling before you stand up your own deployment. It is intentionally limited and is not a production offering. Because we run that infrastructure, we process operational data from your trial usage; see the Privacy Policy. Its own terms are below.

Usage Reporting

Your server sends periodic usage reports to Broch's license server: aggregate active-user counts, software version, deployment identifier, and license key identifier. No traffic, credentials, user identities, or business data. Don't disable reporting; if you do, we may terminate the subscription. If reporting is unavailable, we may ask once a year for a self-certified count. The Privacy Policy lists what the licensing exchange sends.

Ownership & Confidentiality

Broch, LLC owns the software and documentation. You own all data the software processes on your infrastructure, and the agreement gives us no rights in it. We may use feedback you send us. Each side protects the other's confidential information, including the software and its technical documentation, for three years after the agreement ends, and trade secrets indefinitely.

Warranty & Liability

• Warranty: Installed and operated per the documentation, the software conforms in all material respects to the documentation during your subscription. If it doesn't, we use commercially reasonable efforts to fix it. If it isn't fixed within 30 days of your written notice, you can terminate and get a pro-rated refund of prepaid fees for the unused portion. Beyond that warranty, the software is provided "as is", and we don't promise it will be uninterrupted or error-free.
• Liability: Neither side is liable for indirect, incidental, special, punitive, or consequential damages, such as lost profits or data. Each side's total liability is capped at the fees paid or payable in the 12 months before the claim. The cap doesn't apply to fees owed, your indemnity, your breach of the license restrictions, or either side's gross negligence, fraud, or wilful misconduct.
• IP indemnity: We defend you against third-party claims that the software infringes a patent, copyright, or trademark, and pay what is awarded or agreed in settlement, up to the greater of $250,000 or three times the fees paid or payable in the 12 months before the claim. This doesn't cover modified software, combinations with products we didn't supply, your breach of the agreement, versions other than the latest we've made available, or use after we provide a non-infringing alternative. If a claim is likely, we may instead secure your right to keep using it, replace it, or end the affected subscription and refund the unused portion. This is your only remedy for IP infringement claims. You defend us against claims arising from your breach of the license restrictions.

Changes & Termination

• Changes to the agreement: We give written notice. A change takes effect at the first renewal more than 60 days after that notice. If you object in writing within 30 days, you can cancel, and the change doesn't apply to you before the cancellation takes effect. If you don't cancel, it applies from that renewal, and we may require an admin to accept it in-app before your license key renews.
• Termination: Either side can terminate for a material breach not cured within 30 days of written notice, or immediately on the other's insolvency. We can terminate immediately for a wilful breach of the license restrictions. When the agreement ends, you stop using the software and deactivate its license keys. If we terminate without cause, we refund prepaid fees for the unused portion.
• Governing law: Massachusetts law. Disputes go to the state and federal courts in Suffolk County, Massachusetts.

Broch-Hosted Trial Terms

These terms apply to the Broch-hosted trial at trial.broch.io, which the Subscription Agreement does not cover. By using it, you accept them. It is free and provided "as is", without warranties of any kind, to the extent permitted by law. We don't commit to an uptime, and we may suspend or end it at any time. You are responsible for what you and your users do with it. Don't use it to break the law, to route traffic you have no right to route, or to attack or interfere with others' systems. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from it. Massachusetts law governs these terms.

Contact

Questions about the agreement, billing, or your license: [email protected]. Anything else: [email protected].